Family Housing Services

Operation Home Rapid Re-Housing Case Manager

Hours:                 Monday – Thursday

Status:                 Full Time

Reports to:         FHS Housing Supervisor

Purpose:

Under the direct supervision of the FHS Housing Supervisor, this position provides direct case management services to clients receiving housing assistance in HELP’s Operation Home Program.
 

Duties, Functions, and Responsibilities:

1. Conduct initial interview/intake and client needs assessments.
2. Provide case management and supportive services to clients participating in HELP housing programs.
3. Create individualized case plans with each adult member of the household, based on clients’ needs, with the goal of achieving self-sufficiency.
4. Review and update client’s case plan monthly, and track outcomes.
5. Meet with clients on a weekly basis.
6. Complete monthly rent requests and income calculation worksheets.
7. Conduct regular home visits.
8. Connect client with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops and WIA Programs, Baby First Services, EAP or holiday programs, etc.
9. Connect client with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI/SSDI.
10. Provide client with referrals and resources for other social services and partnering agencies.
11. Enter case notes in true time data (daily) into HMIS, reflecting activities of the clients’ progress.
12. Maintain current and accurate client files.
13. Maintain clear boundaries with all clients and providers.
14. Must never allow yours or the organization’s ethical standards to be compromised.
15. Provide transportation to clients to ensure appointments are kept.
16. Complete monthly report as per grant guidelines.
17. Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of local social service agencies and mainstream programs.
2. Knowledge of applicable statutes and regulations.
3. Knowledge of social service work, interviewing/referral techniques.
4. Experience and understanding of homeless issues.
5. Understand and follow complex instructions and procedures.  Analyze situations accurately and adopt an effective course of action.
6. Must communicate effectively with persons from a variety of social, cultural and economic backgrounds, and possess a demonstrated understanding and sensitivity to culturally diverse populations.
7. Effective written, verbal, and listening skills.  Independently initiates and responds to correspondence.
8. Ability to maintain order and exercise appropriate judgment in crisis situations.
9. Must be flexible and have the ability to quickly to shifting priorities.
10. Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies and the general public.
11. Organize work schedule and effectively manage time.
12. Understand and follow all agency policies and procedures.
13. General computer knowledge.
14. Ability to work flexible hours, as required by consumer case load.
15. Ability to perform accurate mathematical equations to calculate client’s rent and utility cost, and to request funds to pay those bills.

Qualifications, Educations, and/or Equivalent Experience:

1. Bachelor’s degree in Social Work, and/or equivalent experience working with homeless individuals, families, and children.
2. Professional experience, as required by education.
3. Must pass a background check and pre-employment drug screening.  Random drug testing is performed.
4. Must have a valid NV driver’s license and clean DMV record.  Driver History Reports are required to be submitted on a quarterly basis.