Rita Suites Non-Congregate Shelter

Intensive Case Manager

Hours:              Monday - Thursday

Status:              Full Time

Reports to:      Rita Suites Program Manager

Purpose:

Under the supervision of the Rita Suites Program Manager, this position will provide direct case management services to homeless individuals and families who reside at the Rita Suites Non-Congregate Shelter

Duties, Functions and Responsibilities:

1. Conduct initial interview/intake and client needs assessments.
2. Provide direct support and arrange services for clients moving into and residing at the Rita Suites, to promote transition from homelessness to housing stability.
3. Effectively explain mainstream programs and assist clients with accessing services; follow up to assure services are received.
4. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds.
5. Create individualize case plans with the client to reflects their needs and goals.
6. Meet with client regularly and assist with SOAR and/or other applications, and to address any other social barriers the client faces.
7. Conduct weekly unit visits.
8. Review and update Treatment Plan with client no less than bi-monthly.
9. Continuously monitor clients’ progress and provide follow-up and wrap around services as needed.
10. Enter case notes and data into HMIS daily in real time data, reflecting activities of the clients’ progress, and maintain audit-ready files at all times.
11. Maintain clear boundaries with all clients and providers.
12. Must maintain ethical standards of the agency at all times.
13. Provide transportation to clients, to ensure that appointments are kept.
14. Other duties, as may be assigned.

Knowledge, Skills and Abilities:

1. Knowledge of local social service agencies and programs as they pertain to the local homeless population.
2. Knowledge of applicable statutes, ordinances and codes.
3. Knowledge of social service work, interviewing/referral techniques.
4. Experience and understanding of homeless issues.
5. Must be able to understand and follow complex instructions and procedures.  Analyze situations accurately and adopt an effective course of action.
6. Must be able to communicate effectively with persons from a variety of social, cultural and economic backgrounds, and exhibit a demonstrated understanding and sensitivity to culturally diverse populations.
7. Effective written, verbal and listening skills.  Independently initiates and responds to correspondence.
8. Ability to maintain order, and exercise appropriate judgment in crisis situations.
9. Must have the flexibility to quickly adjust to shifting priorities.
10. Must be able to organize work schedule and budget time effectively.
11. Understand and follow all agency policies and procedures.
12. General computer knowledge and ability to use Microsoft Office software.
13. Ability to work flexible hours, as required by consumer case load.
14. Ability to perform accurate mathematical equations to assist client with budgeting.

Qualifications, Education and/or Experience:

1. Bachelor’s Degree in Social Work, or any combination of education and experience substantially equivalent to a bachelor’s degree.
2. Must pass a background check and pre-employment drug screening.  Random drug screenings are performed.
3. Must have a current NV driver’s license and clean DMV record.  Driver History Reports are required to be submitted on a quarterly basis.