Adult Housing Programs

Program Manager

Status: Full Time, Exempt

Hours: Monday – Thursday

Reports to: Chief Social Services Officer

Purpose:

Under the direct supervision of the Chief Social Services Officer, the AHP Program Manager will be responsible for assisting in the operation and oversight of HELP’s Adult Housing Programs Department, to include the supervision of department employees, program operations and client interactions. Will collect and analyze client statistical data, assist with grant writing and budgeting, provide training, coaching and support for department staff, represent the Agency at meetings, etc.

Duties, Functions, and Responsibilities:

1. Provides direction and supervision to AHP staff in carrying out their assigned duties.
2. Prepare employee goals, to improve employee development and quality of care to customers, to include consumers, peers, and external community contacts.
3. Provide training on files, procedures, and service requests, for all new hires and direct reports.
4. Run reports to ensure that all data is entered in true time (daily).
5. Run reports to ensure that all services are properly entered into HMIS.
6. Attend various community meetings.
7. Assist staff in assessing potential referrals, and directs individuals to services.
8. Provides on-site consultation to AHP staff members, including regular observation of program implementation with feedback systems to remedy problems.
9. Assists with staff practice investigations, and responds to staff and client grievances.
10. Conduct weekly meetings with AHP staff.
11. Review files/case notes, to ensure all required information is entered correctly in the system.
12. Complete employee evaluations in a timely manner.
13. Deliver employee disciplinary action, as appropriate.
14. Prepares extensive reports that show progress towards program goals and status of outcome measures, and includes statistical analysis of computer generated data.
15. Presents program information to community agencies regarding eligibility requirements.
16. Assists staff in assessing potential referral needs of persons experiencing homelessness and directs them to services.
17. Meets regularly with the Chief Social Services Officer to monitor program content, community referrals, staffing issues, and overall planning and implementation of program.
18. Maintain a safe and positive community relationship by working closely with referral services in order to communicate program needs and philosophy.
19. Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

1. 1. 1. 1. Establish and maintain cooperative working relationships with clients, fellow employees, other agencies, and the general public.
         2. Organize work schedule and budget time, flexibility, and can quickly adjust to shifting priorities.
         3. Understand and follow all agency policies and procedures.
         4. Professional competence in creating databases and working effectively using Microsoft Office products, including Word, Excel, Power Point and Access.
         5. Knowledge of local social service agencies and programs, as they pertain to the local chronically homeless adult population.
         6. Knowledge of applicable statutes, ordinances, and codes.
         7. Skill in planning, developing, and performing interviews and other related activities.
         8. Ability to provide customer services effectively and courteously, under high-pressure circumstances.
         9. Experience and understanding of chronic homeless adult issues.
         10. Understand and follow complex instructions and procedures.
         11. Analyze situations accurately and adopt an effective course of action.
         12. Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations.
         13. Effective written, verbal, and listening skills. Independently initiates and responds to correspondence

Qualifications, Education, and/or Equivalent Experience:

1. Bachelor’s Degree in Social Work, or combination of education and experience.
2. Must have a minimum of two (2) years of experience supervising professional staff in a social service agency.
3. Must pass a background check and pre-employment drug screening. Random drug testing is performed.
4. Must have a valid NV driver’s license and clear driving record. Driver History Reports are required to be submitted on a quarterly basis.