Purpose:

Under the direct supervision of the Shannon West Homeless Youth Center Director, this position provides direct case management services to homeless and at-risk youth, in the Emergency Shelter Program.

Duties, Functions, and Responsibilities:

1. Conduct initial interview/intake and needs assessment for residents.
2. Complete any intake paperwork, as required.
3. Create client centered case plans that reflect the needs and desires of the individual, within 72 hours of intake.
4. Monitor resident’s progress and provide follow-up services, by facilitating weekly sessions to address the client’s needs and progress towards achieving goals.
5. Complete monthly client centered case plan reviews with the clients, and obtain signatures.
6. Enter case notes in true time date (daily) into HMIS, reflecting activities of the client’s progress.
7. Assist the youth in obtaining vital identification documents.
8. Maintain audit ready files at all times.  **Random audit checks are regularly performed**
9. Maintain clear boundaries with clients and providers at all times.
10. Complete exit summaries within 72 hours of a client’s exit from the program.
11. Maintain accurate documentation of services to residents.  Enter accurate resident data into computer, reflecting resident activities and progress.
12. Organize and facilitate daily groups according to the group schedule.  Maintain group log, following the completion of the group.
13. Provide direct supervision of residents during assigned shifts, maintain and complete hourly log, when needed.
14. Attend weekly Treatment Team meetings
15. Responsible for attending weekly supervision meetings with the program director
16. Report all program violations immediately following any incident.
17. Provide crisis intervention, as needed.
18. Supervises residents’ ingestion of prescribed and over-the-counter medications, and documents medication compliance, when needed.
19. Complete all paperwork and logs, including incident reports, runaway reports, and resident tracking logs.
20. Participate in multi-agency, multi-disciplinary teams to report and review resident progress.
21. Provide transportation to appointments, when necessary.
22. Attend court hearings, if necessary.
23. Attend trainings, when available.
24. Perform other duties, as may be assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of local social service agencies and programs, as they pertain to homeless and at-risk youth.
2. Must be able to effectively communicate with people from a variety of social, cultural, and economic backgrounds, and have a demonstrated understanding of, and sensitivity to, culturally diverse populations.
3. Knowledge of applicable statutes, ordinances, and codes.
4. Knowledge of social service work, interviewing/referral techniques.
5. Experience working with, and an understanding of, issues facing homeless and at-risk youth
6. Understand and follow complex instructions and procedures.  Must be able to accurately analyze situations, and adopt an effective course of action.
7. Must possess effective written, verbal and listening skills, and have the ability to initiate and respond to routine correspondence.
8. Ability to maintain order and exercise appropriate judgment in crisis situations.
9. Must be flexible and be able to adjust to rapidly shifting priorities; must work well under pressure.
10. Establish and maintain cooperative working relationships with residents, fellow employees, other agencies, and the general public.
11. Organize work schedule and budget time
12. Understand and follow all agency policies and procedures.
13. General computer knowledge and ability to use Microsoft Office software.
14. Ability to work flexible hours, as required by resident case load.

Qualifications, Education, and/or Equivalent Experience:

1. Bachelor’s degree in Social Work, 4 years of experience, substantially equivalent to a bachelor’s degree, or any combination of education and experience
2. Professional experience, as required by education
3. Must have a valid Clark County Health Card; pass annual TB testing; possess and maintain valid CPR/1^st Aid certification.
4. Must pass background check and pre-employment drug screening.  Random drug testing is performed.
5. Must have a current NV driver’s license and clean DMV record.  Driver History Reports are required to be submitted on a quarterly basis.

Working Conditions:

Work is performed in an indoor/outdoor environment, with driving required at times.  May be subject to sitting, lifting, bending, squatting, walking, standing, pushing and pulling, simple grasping, and climbing.